Terms of Service

Effective Date: January 1, 2022

Welcome to Bhoomi Pottery. By accessing or using our website (ae.bhoomi.com) and purchasing our products, you agree to be bound by the following Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

1. Eligibility & Account Registration
  • To place an order, you must create an account on our website.
  • You are responsible for keeping your account credentials secure.
  • We reserve the right to suspend or terminate accounts suspected of fraud, abuse, or violating our policies.
2. Products & Orders
  • We sell physical pottery-related products only. No digital goods or subscriptions are provided.
  • Product descriptions, pricing, and availability are subject to change without notice.
  • Bhoomi Pottery reserves the right to cancel or refuse any order at our discretion.
3. Shipping & Delivery
  • We ship within the UAE and all GCC countries.
  • Customers outside the UAE are responsible for any import duties, taxes, or customs clearance in their country.
  • Estimated delivery times are not guaranteed.
  • Risk of loss passes to you once the item is handed over to the courier.
4. Pricing & Payment
  • All prices are listed in AED and include VAT (if applicable).
  • Payments are processed via third-party payment gateways (e.g., Shopify Payments, Stripe, etc.).
  • We do not store or process your card details on our own servers.
5. Promotions & Discounts
  • Promotional codes and discounts are offered at our discretion.
  • We reserve the right to cancel, modify, or restrict any promotion at any time, without prior notice.
  • Some promotions may be valid only on specific products and may have usage limits.
6. Communication

By creating an account or placing an order, you agree to receive:

  • Transactional emails (order confirmations, shipping updates)
  • Promotional messages via email or WhatsApp (you can opt out anytime)
7. Warranty, Returns & Refunds
  • All sales are final unless a product is confirmed to be defective.
  • Warranty terms are governed by the manufacturer’s conditions, not Bhoomi Pottery’s.
  • Return requests must be submitted within 7 days of delivery and are subject to our full Return & Refund Policy.
  • Please refer to our Warranty Policy for full details on eligibility and claim process.
8. Third-Party Services

We use third-party services including:

  • Payment gateways
  • Courier/tracking systems
  • WhatsApp communication tools
  • Embedded apps (e.g., chatbots, product reviews)

We are not responsible for any disruptions, errors, or data breaches caused by these third parties. Your use of such services is subject to their own terms and privacy policies.

9. Use of Website

You agree not to:

  • Violate any local or international laws while using our website
  • Misuse our content, intellectual property, or brand
  • Attempt to gain unauthorized access to our systems

We reserve the right to block or report users who abuse the platform.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Bhoomi Pottery is not liable for any indirect, incidental, or consequential damages
  • Products are sold as-is, and you use them at your own risk
  • Our total liability for any claim shall not exceed the amount paid for the product
11. Governing Law

These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a new effective date.

13. Contact

For any questions, please contact us:
Email: support@bhoomi.com
WhatsApp: +971 56 231 7293