Privacy Policy

Effective Date: January 1, 2022

Bhoomi Pottery (Astoria General Trading LLC) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our website and services.

1. What Information We Collect

We may collect the following personal data from you:

  • Full name
  • Email address
  • Phone number
  • WhatsApp contact details
  • Shipping and billing addresses
  • Payment details (processed securely, not stored)
  • Order history
  • IP address and browser/device info
  • Site behavior (pages viewed, products clicked)
2. How We Collect It

We collect your data through:

  • Shopify checkout and account creation
  • Forms you fill out (e.g., contact or order forms)
  • Direct communication (calls, emails, WhatsApp)
  • Cookies and similar tracking technologies
  • Third-party tools (e.g., analytics, advertising, email platforms)
3. How We Use Your Data

We use your information to:

  • Process and deliver your orders
  • Contact you for order updates or support
  • Send marketing emails or WhatsApp promotions
  • Personalize your shopping experience
  • Improve our website’s performance and usability
  • Fulfill legal and tax obligations under UAE law
4. Sharing Your Information

We may share your personal data with:

  • Payment processors (e.g., Shopify Payments, Stripe)
  • Shipping providers and courier services
  • Email and marketing platforms
  • Analytics providers (e.g., Google Analytics)
  • UAE government agencies for legal compliance

Some of this data may be transferred and processed outside the UAE. In such cases, we ensure that adequate protection measures are in place, as required by UAE Data Protection Law.

5. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and support marketing activities. By continuing to use our site, you implicitly agree to our use of cookies. You may disable cookies in your browser settings if you prefer.

By using our website, you consent to this tracking.

6. Data Security

Your data is stored and processed securely via Shopify's infrastructure, which uses industry-standard encryption and security protocols.

  • We do not store payment information on our own servers.
  • We take reasonable technical and administrative measures to prevent unauthorized access, loss, or misuse of your data.
7. Your Rights

As per UAE law, you have the right to:

  • Request access to your personal data
  • Request corrections
  • Request deletion (unless retention is required for legal reasons)

To exercise these rights, contact us via email or phone. We may require proof of identity before processing any request.

Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact:

Email: support@bhoomi.com
WhatsApp: +971 56 231 7293

Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted to this page with a new effective date.